Process
A Formal Complaint is a written allegation that a Training Center Director or an Authorized Instructor or Instructor Trainer has committed a dishonest, unethical, unprofessional or illegal act.  Anyone may submit a formal written complaint against a ASHI Training Center Director or Authorized Instructor.  We will not act on anonymous or verbal complaints.  We will keep the complainant's identity confidential throughout our inquiry (some complaints, because of the specific nature of the events involved, are difficult or impossible to keep confidential).  Upon receipt of a written complaint, we will initiate the complaint process within 30 days.  The Training Center Director and/or authorized Instructors are required to promptly respond.  Failure to respond will result in the suspension or revocation of Training Center approval and/or Instructor or Instructor Trainer authorization.  Following review of the response, the HSI Quality Assurance Board (QAB) will consider and carefully balance the response against the complaint.  At the conclusion of the inquiry, the QAB may:

1. Dismiss the complaint without further action.
2. Require the Training Center Director and/or Authorized Instructor or Instructor Trainer to execute a legally binding Compliance Agreement specifying corrective action that must be taken to maintain approval and/or authorization.
3. Suspend or revoke the Training Center approval and/or Instructor or Instructor Trainer authorization.

We will follow up with the complainant and respondent in a timely and professional manner regarding the decision of the QAB (complex cases involving regulatory authorities, legal proceedings, or litigation may result in unavoidable delays).