Programs Training Center Administrative Manual Training Center Audits Rate Your Program Complaint Review Process Search Instructor/Training Center A Note on Blended and Online Training ASHI is working with its Training Centers and other partners to develop acceptable blended learning options to make certification more easily attainable for course participants.  However, all programs including a physical skill component must include a hands-on demonstration of that skill in a classroom setting.  CPR courses in particular are inherently kinesthetic learning processes.  Although self-study or online learning options are acceptable for covering the knowledge objectives of many programs, no reputable certification organization or training agency supports online-only CPR certification and neither do regulatory agencies that require CPR certification.  ASHI has always required skill performance for certification in CPR.  ASHI certification cards for programs including skills components may be issued only to those students who have competently demonstrated these skills in the presence of an ASHI-authorized Instructor.

Programs

ASHI programs have been reviewed by and/or satisfy the requirements of the Department of Labor, Occupational Safety & Health Administration (DOL/OSHA), Department of Homeland Security, and United States Coast Guard (DHS/USCG).  ASHI programs are also recognized, endorsed, accepted or approved by state regulatory agencies, including those licensing Emergency Medical Services, child care, education, public health, labor and others.  Additionally, ASHI programs have been found acceptable for meeting requirements established by a wide variety of professional associations, councils, academies and boards.

• ASHI is a member of the National First Aid Science Advisory Board
• ASHI was a participant in the International Liaison Committee on Resuscitation (ILCOR) 2005 International Conference on Cardiopulmonary Resuscitation (CPR) and Emergency Cardiovascular Care Science (ECC) with Treatment Recommendations
• ASHI is a member of ASTM International, a voluntary standards development organization
• All professional-level programs are approved by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), the national accrediting body for EMS continuing education courses and providers
• All ASHI programs are evidence-based.  All programs covering emergency cardiovascular care follow the 2005 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care

All ASHI programs undergo peer review by our Program Advisory Committee (PAC), a volunteer group of experienced and knowledgeable ASHI members who provide expert peer review and input for ASHI training program development and revision. Successful completion of an ASHI program will result in the student’s being issued an ASHI certification card.

Click here to view samples of approved certification cards.

Training Center Administrative Manual

The Training Center Administrative Manual, or TCAM, is the document which sets forth ASHI’s policies and guidelines for Training Centers.  Training Center Directors are required to abide by these policies and guidelines, and can be suspended or have their status revoked for failure to do so.

Click here to download the TCAM

Training Center Audits

Each year, ASHI selects 10% of our Training Centers at random for a Quality Assurance document review.  These audits require that Training Centers submit the following information:

1.  Training Center policies and procedures on:

• Certification card and final examination security
• Student and instructor quality assurance
• Equipment maintenance and decontamination
• Professional conduct

2. Rosters, performance evaluations, and written exams for last three ASHI programs conducted

3.  Signed applications for each instructor with copies of all current pertinent credentials

A Training Center can be selected for a random audit only once during any calendar year.  Occasionally, Training Center audits will be conducted in response to a specific complaint or concern about a Training Center.

Rate Your Program

Our experience is that student evaluations conducted at class time in the presence of the Instructor often do not accurately reflect the student’s impression of the program.  With our “Rate Your Program” tool, we allow students the opportunity to give us their feedback in an unpressured environment.  The survey measures the following:

• Program content
• Teaching staff
• Program Materials
• Physical Facilities

The “Rate Your Program” tool also includes an opportunity for the student to register his or her certification card, so that ASHI can send out course content updates, and recertification reminders.

 

Click here to go to the “Rate Your Program” survey

Complaint Review Process

Customer satisfaction is of the utmost importance to ASHI, including not just our Training Centers and members, but also their customers—the students.  Anyone with a complaint about an ASHI Training Center or Instructor should complete our complaint form.  Persuasive written complaints will result in an investigation by ASHI staff.  Complaints about specific programs will be linked to the “Rate Your Program” survey for that program.  Training Centers and Members must respond to all notifications of complaints—failure to do so automatically results in suspension of the rights and privileges associated with ASHI membership.  Following review of both the complaint and the response, ASHI will take one of the following actions:

• Dismiss the complaint without action
• Require that the Training Center and/or member implement reasonable and specific quality assurance measures
• Revoke the ASHI Training Center Agreement and Instructor authorization

ASHI will notify both the complainant and the member of its decision. 

 

Click here to go to the “complaint” survey

Search Instructor/Training Center

ASHI maintains a database of all its current and past instructors and
Training Centers. To check on the status of an ASHI member, you can search
for them in our "Search Instructor/Training Center" tool. This will tell
you if the Instructor or Training Center is:

• In good standing
  
  
  • The Instructor or Training Center is currently authorized and may
    offer ASHI courses and certify students in ASHI programs
    
    
• Expired
  
  
  • The Instructor's authorization to certify students has expired. The
    Instructor must renew his or her authorization before conducting ASHI
    courses.
    
    
• Inactive
  
  
  • The Instructor or Training Center relationship with ASHI no longer
    exists, but there is no quality assurance or other negative reflection on
    the member. The Training Center or Instructor is not authorized to provide
    ASHI courses or certify students in ASHI programs
    
    
• Suspended
  
  
  • ASHI has suspended the authorization of the Instructor or Training
    Center for cause. The Training Center or Instructor must take specific
    steps to correct the issue before the suspension will be lifted. The
    Training Center or Instructor is not authorized to provide ASHI courses or
    certify students in ASHI programs
    
    
• Revoked
  
  
  • ASHI has terminated the authorization of the Instructor or Training
    Center for cause. The Training Center or Instructor is not authorized to
    provide ASHI courses or certify students in ASHI programs
    

The “Search Instructor/Training Center” tool will also indicate which Training Center any Instructor is affiliated with.

 

Click here to go to the “search Instructor/Training center” tool.

© 2007 American Safety & Health Institute