New User Starter Guide

Ready to get started?  Here is a quick summary:

• Log into the store by clicking on one of the “sign in” links. 
• Enter your secure Login ID and Password.  If you have more than one account, select which account you would like to log into. 
• The new search features will make it easy to browse for the items you use most.
• You may view the items added to your shopping cart by clicking on the “View Shopping Cart” link.  * You will have the option to remove any item(s) from your shopping cart once you proceed to checkout. 
• Proceed to checkout by clicking on the “checkout” link.  To remove an item, uncheck the item in your cart and select “Update Cart”. 
• Next, verify your shipping and billing information. 
• Proceed to select your shipping and payment methods.
• If you chose to pay by credit card you will be directed to the credit card processing screen before your order is finalized.

Online Store Frequently Asked Questions

We accept VISA, MasterCard, American Express, Discover, Money Order, or personal check. Money Orders and/or personal checks must be received and funds must clear before the order is shipped. Billing may be established upon completion and approval of a credit application.

Yes. The Online Store is a secure site and uses the latest encryption technology to keep your information safe.  

You have the option of saving your credit card information in your account profile.  If you do not choose this option, we will ask for your credit card information each time you order.  If you do choose to save your credit card number to your account, you may change or remove it at any time.

You may submit a credit request form to apply for terms. Complete and submit a credit application to our accounting credit manager.  HSI subscribes to two commercial credit-reporting services. In order for a customer to be assigned terms, HSI must be able to retrieve the appropriate reports from one of these two agencies.  Please allow 2-5 business days for processing.

• Florida
• Illinois
• North Carolina
• Washington

Non-residents accepting delivery of orders in these states are also subject to applicable taxes.

* A sales tax-exempt certificate (NOT the same as income tax exemption) from the ship-to state, must be received, validated, and approved in order to avoid being subject to sales tax.  Just providing a resale number is not sufficient.

Please contact our Finance Department if you have any questions regarding sales tax.

The shipping cost is actually determined by the weight of the items you order.  Minimum shipping charge of $6.00 applies to orders. International shipments will be shipped via FedEx International to standard addresses. USPS will be used for military addresses. Shipping charges will be based on standard FedEx or USPS. Also be aware that depending on your country's regulations, International orders may be subject to additional duty fees.
However, to find out exactly how much your shipping will be before completing your order, just place the items you want in your shopping cart.  Begin check out by verifying your order.  Continue through check out by entering your Shipping and Billing information, and then proceed to the final page of check out.  The cart details will show your order total, including shipping and tax.  This calculator will also let you know how much the quicker shipping options like Priority and Overnight will cost. UPS may be used only if client uses their own UPS account.   Contact Client Services to inquire about this option.  

Orders placed before 2:00 pm EST will ship that day. Email notification of shipping with FedEx tracking link are sent at the end of the business day. 
For non-stocked items, please allow 4-6 weeks for delivery 

We do ship everywhere.   For shipping rates, please see above. Also, be aware that depending on your country's regulations, International orders may be subject to additional duty fees.

If it has been a full business day since you placed your order and submitted your payment, it probably has.   However, once your order has shipped, you should have received an email confirmation of the shipment.  You can also check to see if you order is marked as “Complete” on your account page.

Items in stock will be shipped out promptly.  Orders placed before 2:00 pm CST will ship the day, after 2:00 pm CST, orders will ship the following business day.  Our warehouse is open Monday – Friday, closed weekends and certain holidays.

At that point, all shipments are handed off to the designated shipping service, so delivery times may vary, especially for ground service.
Items in stock that are shipped in the US should arrive within a week (and in as little as a couple of days) provided all shipping conditions are ideal.
International Shipments can vary depending on how long Customs holds onto the package for processing.

• No returns are accepted after 60 days.
• All materials returned for a refund must be returned in new condition.
• Shipment discrepancies must be communicated to Client Services within 10 days of receipt of the shipment.
• All returns must include a Return Authorization Form.
• Shipments returned as a result of defect or an error by HSI will be returned at HSI’s expense.
• All other returns are at the customer’s expense.
• Defective printed materials or products may be exchanged at no charge for up to 60 days.
• We do not accept the return of manikins; however, defective manikins or products are subject to replacement under the manufacturer’s warranty.
• Returns of AED’s or AED accessories will not be allowed unless those products are in new, unopened condition and in the original packaging.
• All returned items are subject to a 20% restocking fee.

If you have any questions, please ask before you make your purchase.